In addition to the presentation program, BPM 2010 features several focused tutorials and panel discussions. These events allow participants to focus on a particular area of Business Process Management for 90 minutes (or, in the case of Paul Harmon’s tutorial, a half day). The following tutorials are scheduled to take place as part of the BPM 2010 conference:
The Analysis of Business Performance Problems Using Proven Methods and Tools
Paul Harmon and Artie Mahal, BPTrends
Too many traditional approaches to process analysis and redesign only focus on one or another aspect of the various process-related problems that companies face. This tutorial provides a comprehensive approach to conceptualizing and analyzing processes and the factors that can degrade performance. This tutorial will focus on modeling approaches that can be used by business managers and business analysts to analyze business processes and identify opportunities for improving the process. The main focus of the tutorial will be on two basic diagrams: a scope diagram and a BPMN diagram, each tailored for business use. Taken together the two diagrams, and a variety of supplemental diagrams that we will consider only briefly, provide business managers and analysts with the tools they need to identify and analyze process problems arising from process inputs, process outputs, process flows, process management, business decisions, customer interactions, and support problems.
We will consider the core BPMN notation and then show how to extend the core BPMN notation to analyze customer processes, decision processes, process measures, specialized flow problems (lean, inventory), human performance problems, and software requirements. This is not a course for software modelers. The focus is on helping business people understand how processes fail and how they can be redesigned to improve organizational performance. This will be a half day tutorial and will include exercises that will allow participants to explore the modeling techniques being described. Handouts will include slides, checklists, job aids and worksheets to guide attendees in applying the concepts being taught.
Overview and an approach for BPMS adoption within enterprises
Sukriti Goel, Infosys Technologies
The tutorial aims at presenting a step by step methodology for BPMS adoption within an enterprise, the methodology has been developed based on experience of practitioners and researchers in BPMS space. During the course of tutorial we will discuss steps that needs to be carried out as a part of BPMS implementation, including; quantification of business value proposition, defining executable view of business process model, architecture definition for BPMS implementation, using services and provisioning for service extensions, managing NFR, handling business rules, business process monitoring and governance. The tutorial will cover a case study of “Bank Account Opening” process in the tutorial and will traverse through each stage of the BPMS Implementation Methodology to achieve the BPMS based process automation. The tutorial will be subdivided in 4 parts. During the first part, we will explain the stages of the methodology. The next part will showcase the collaboration of business analyst and technical team to come up with a executable process model using requirements identification and the architecture definition stage. In the third segment we will look at rest of the stages which are more governed by the IT team to bring the process into an executable and monitoring stage. Finally, we conclude how process automation will bring the desired benefits and meet the originally defined goals.
Mastering the Unpredictable: Revolutionizing the Way how Knowledge Work gets Done
Jacob Ukelson – CTO, ActionBase
Keith Swenson – VP of Research & Development, Fujitsu
Dermot McCauley – Director of Capital Markets, Singularity
Tom Shepard – Director of Product Management, Global 360
The facilitation of the knowledge workers and knowledge work, what is increasingly known as “Adaptive Case Management,” represents the next imperative in office automation. The desire to facilitate work within the workplace is not new, yet recent advances in information technology make the management of unpredictable circumstances now a practical reality. Over the course of the past few months there has been a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. The panel will discuss the concept known as adaptive case management, and how executives and knowledge workers need to manage critical, structured and unstructured processes in order to fulfill organizational excellence.
Business Process Configuration: Trends and Challenges
Marcello La Rosa, Queensland University of Technology and Wil M.P. van der Aalst, TU Eindhoven
Configurable process models enable a systematic documentation of standardized best practices, while allowing process analysts to understand possible variations contemplated by these standards, and how to link these variations to business decisions. Moreover, they can be configured to suit the requirements of specific settings, such as a new organization or product, thus offering an alternative to designing process models from scratch while facilitating the reuse of standardized best practices. This tutorial will introduce the concept of configurable process models, discuss its advantages over traditional modeling techniques and review existing approaches for capturing configurable process models. Next, it will present three aspects that are essential to enable the large-scale adoption of configurable process models: i) creating configurable process models from existing process families, ii) ensuring model correctness during configuration; and iii) providing decision support during configuration. Finally, it will discuss issues that still need to be addressed in this research area.
The A3 method for the Introduction of Business Process Support Systems in Operational Practice
Ilia Bider, Ibissoft & Paul Johannesson, Stockholm University
Introduction of a new Business Process Support (BPS) system (workflow, case handling, or of any other type) in an organization is a difficult process with a significant risk of delays and even a failure. Having a good system does not automatically guarantee its problem-free introduction into operational practice. This is due to that a BPS system usually requires changes in the ways of working and communication between co-workers. There are a lot of practical recommendations on what is needed to successfully accomplish an introduction project, like engage management, train personal, etc. What is missing, though, is an answer on what to do when an introduction processes went not exactly according to the plan. Even if we made some mistakes, we cannot start afresh from the very beginning. A3-method was especially designed to answer this question. A3 stands for Assess-Adjust-Apply, and this method can be applied at any point of an introduction process. This tutorial provides a comprehensive overview of the A3 method.
BPM Standards and Diagram Interchange
Denis Gagné, Trisotech
BPMN 2.0 FTF Member
XPDL 2.2 and 3.0 Co-Editor
In theory, BPM standards have the potential of delivering tremendous value to both buyers of BPM tools and technology and practitioners of the BPM discipline. This is why, in anticipation of BPM standards reaching the tipping point, BPM vendors invest so much in attaining BPM standards conformance. This session will focus on BPMN 2.0 and the upcoming XPDL 2.2 and 3.0 standards. More specifically, we will explore process models and process diagram interchange using these two standards. The topics covered include:
- What do we need standards for?
- Process Diagrams and Process Models
- What is BPMN?
- What is XPDL?
- Where do they fit?
- What is new in BPMN 2.0?
- What is new in XPDL 2.2 and 3.0?
- The BPMN 2.0 – XPDL 3.0 mapping
- Conversion from standard to standard
- Diagram Interchange in BPMN 2.0
- Diagram Interchange in XPDL 3.0
- Standard Conformance and Conformance Classes
- Verification & Validation of both standards
- What is next for BPM standards?