The Next Decade of BPM
Phil Gilbert, Vice President BPM, IBM
Business process management has been around for 20+ years. It can generally be described as having two distinct eras so far: in the 1990’s BPM was led by process experts inside the business who transformed the focus from big-bang quality improvement initiatives (BPR-style) toward a focus on operational measurement and continuous improvement; in the 2000’s BPM shifted to an IT-led competency, centering on the role technology played in process understanding and improvement. In 2010, BPM is still the province of experts from the business and IT. What’s next? Two key changes will occur by 2020. First, notions of process will change from today’s workflow-centric depictions to a more business-focused view of operations, transparency and measurement. Second, as we move from middleware-dependent systems into cloud-based software, BPM participation will spread throughout the organization, disintermediating the “experts,” enabling entire cultures based on change and business improvement.
Reflecting on the twin pillars of business empowerment and transparency, Phil will discuss how BPM is uniquely positioned to deliver the next great wave of value to companies; how the future can be seen not two seconds ahead of time, but weeks and months ahead of time. In the next decade, the final maturation of BPM will be seen, leading to its becoming the dominant management paradigm for the next half century. But in order for this to happen, we need to change cultures globally. Phil will give examples of real companies who are managing their future using BPM, and who have created cultures of thousands who embrace structured change around the world.
About Phil Gilbert
Phil Gilbert heads IBM’s next generation BPM platform practice. Prior to his current appointment he served as President of Lombardi Software and oversaw the operational responsibility of its Global Business Solutions group. He was formerly Lombardi’s executive vice president of products and CTO. He brings more than 20 years of experience in technology start-ups plus 6 years in consulting and executive positions for non-technology businesses. Phil is responsible for Lombardi’s technical strategy and product delivery, with the Products Group reporting to him.
Phil has been awarded four patents in the area of distributed transaction management, has served on numerous industry committees and panels, and was a founding Board member of RosettaNet, serving until 2001. Phil graduated as a Pe-et (top ten) senior from the University of Oklahoma in 1978 with a Bachelor of Accountancy degree, with special emphasis in the Computer Sciences.
Process Data Management
Clay Richardson, Senior Analyst, Forrester Research
It’s an age old question: Which came first: data or process? When this question is presented to IT professionals, the answer depends heavily on each person’s individual perspective and role within IT. Ask most business process professionals, and the immediate response is: “Without process, data does not exist.” Ask data management professionals, and the immediate response is: “Without data, processes can’t execute.”
About Clay Richardson
Clay Richardson is Senior Analyst at Forrester Research where he is responsible for BPM platforms, strategies and governance. He joined Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM Centers of Excellence.
Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company’s business process management practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.
Clay earned a B.S. in computer science from The University of South Carolina and a BPM Professional Certificate from Boston University.
BPM in Cloud Architectures: Business Process Management with SLAs and Events
Hans-Arno Jacobsen, University of Toronto
In today’s cloud-based enterprise systems, many business processes rely on service-level agreements (SLAs) to manage interactions with partners and suppliers. SLAs determine revenue, cost and customer satisfaction, but implementing and monitoring SLAs is often a manual and error-prone effort. Companies struggle with how to express, track, verify, manage, and enforce SLAs.
This talk presents a powerful business process management architecture that manages SLAs across the entire process life-cycle. The approach leverages events available at every layer of the enterprise software systems stack. Questions such as the following will be addressed:
Where is the value in real-time process monitoring and how does it work?
Which technologies and design patterns are most effective for monitoring SLAs in real-time?
What run-time adaptation and performance optimizations are practical to implement in business processes?
This talk is based on findings resulting from our industry-sponsored PADRES Events & Services Bus (padres.msrg.org) and eQoSystem (eQoSystem.msrg.org) research projects.
About Hans-Arno Jacobsen
Hans-Arno Jacobsen holds the Bell University Laboratories Chair in Software, and he is a faculty member in the Department of Electrical and Computer Engineering and the Department of Computer Science at the University of Toronto, where he leads the Middleware Systems Research Group. His principal areas of research include the design and the development of middleware systems, distributed systems, and information systems. Arno’s current research focuses on publish/subscribe, content-based routing, event processing, and aspect-orientation.
Arno received his Ph.D. degree from Humboldt University, Berlin in 1999 and his M.A.Sc. degree from the University of Karlsruhe, Germany in 1994. Between 1992 and 1998 Arno engaged in pre-doctoral research activities working at various research laboratories, world-wide. including LIFIA in Grenoble, France, ICSI in Berkeley, U.S., and LBNL in Berkeley, U.S. After completing his doctorate from 1998 to 1999, Arno engaged in post-doctoral research at INRIA in Rocquencourt, France, before joining the University of Toronto in 2001.
Arno has served as program committee member of various international conferences, including ICDCS, ICDE, Middleware, SIGMOD, OOPSLA and VLDB. He was the Program Chair of the 5th International Middleware Conference and the General Chair of the Inaugural International Conference on Distributed Event-Based Systems 2007. He is among the initiators of the DEBS conference series and the Event-based.org research portal.